Do you have any questions, or require help with your account? Our customer service is available via email, live chat and phone from Monday to Sunday from 8AM to 11PM (UK time).


To be able to help you more efficiently, kindly follow these guidelines:

  • Always have your username and/or email ready when you call us.
  • Include your username together with as much information as possible when you email us.
  • Contact us via the email address which you provided for your account registration.

Email Support & Live Chat:

Once logged into Casino Plex, you can connect to our live chat support by clicking on the “Live Online Support” icon in the lobby. The icon will show every time our support is available. If our live chat support is unavailable, then please contact us using the e-mail address provided below.

Customer support
(General queries/Deposits/Withdrawals/Promotions etc)

VIP Department
(For questions about our loyalty program)

(For all affiliate/marketing enquiries)

(For account verification)

Call Us
(Call our support every day from 09.00 AM to 10.00 PM (UK time).

  • Local + overseas charges may apply.
  • Our calls are monitored for quality and training purposes.
  • Want us to call you? Send an email to with your username and preferred time.
00356 2131 2315

Send us a Fax 00356 2132 2377


Postal Address:

E-play24 Ltd
Tigne Place, Block 12, Floor 1/5,
Tigne Street, Sliema
SLM3173 Malta
MT 1966 1023